CONTACT

Ticket Bookings and Show Information

Phone: 1300 11 10 11 (9.00am to 5.00pm Monday to Friday)
Visit: Ticketek.com.au
Online Support: Marriner Group Customer Service

Or in person at:
Princess Theatre
163 Spring Street, Melbourne
Monday to Friday 10am to 5pm

Regent Theatre
191 Collins Street, Melbourne
From 1.5 hours prior to all performances

Accessibility & Wheelchair Bookings – All Venues

Phone: 1300 11 10 11 (Monday to Friday 9am to 5pm)
Or click HERE to submit a request on line

PLEASE NOTE: Please see a member of the Front of House team for lift access to Stalls. There is no lift access to the Dress Circle. Patrons with limited mobility are advised that seating in the Stalls (ground level) is the most accessible. We advise patrons to speak with the Box Office directly at time of booking.

Group Bookings
9.00am to 4.00pm Monday to Thursday
Call: 03 9299 9873
Email: [email protected]

BOX OFFICE
The Regent Theatre Box Office opens 1.5 hours before all performances.

TYPES OF PAYMENT ACCEPTED AT BOX OFFICE
Credit Card or Eftpos preferred.

TICKETS
Mobile Tickets: Download your tickets before you arrive. For the best experience we recommend downloading the Ticketek App to your phone.

Ticket Forward: If you have given your tickets as a gift, please follow these steps to forward your tickets to the person attending the show.

Box Office Collections: If you are collecting tickets from the Box Office, the card holder must be present with the payment card used for the booking and a government issued photo ID on the day of your selected performance only.

VIP EXPERIENCES
VIP Package inclusions can be collected from the VIP RED CARPET COLLECTIONS counter on the left hand side, opposite the box office at the top of the stairs on arrival at the theatre, from 1 hour prior to the performance on the day of the event.

MARRINER GROUP EXCHANGE POLICY

Ticket exchanges MAY be available for this event. Requests can be submitted via this LINK or phone 1300 11 10 11, option 3, between Monday to Friday 9am to 5pm.

Please note:

• All requests must be made no later than 7 days prior to start of the ticketed performance.
• Only 1 exchange per event will be allowed.
• A per ticket exchange fee of $8.40 applies up to a maximum of $25.20 per exchange transaction.
• All requests are subject to availability at the time of exchange and must be of equal value of the original ticket(s) purchased.
• If you wish to exchange to a higher priced ticket(s), you will be required to pay the full price of your new tickets, plus the applicable exchange fees and then a credit will be applied on your original date tickets.
• No exchanges or refunds can be provided after the deadlines listed above or after a performance date unless required by applicable law.
• Exchanges may also be available if the performance is postponed or rescheduled.

We can only assist customers who purchased their tickets via Ticketek, the authorised ticket seller for all Marriner Group venues (Regent Theatre, Comedy Theatre, Princess Theatre and Forum Melbourne) or through approved partners.

If you purchased tickets through any other channel, please contact the seller directly.

PARKING

Patrons of the Regent Theatre can avail of preferred parking rates at some nearby Wilson Parking car parks.

Please visit our Parking Page for further information.

The Regent Theatre is situated in the Melbourne CBD and is accessible by all modes of transport.

*Please note that Marriner Group accepts no responsibility for parking at Wilson Car Parks.

The Regent Theatre is a spectacular heritage listed theatre which opened in 1929. As some of its areas are only accessible by stairs, our staff will do their best to assist patrons requiring assistance. Patrons with any special requirements are asked to speak with our Box Office when booking their tickets or in advance of their arrival.

PHYSICAL ACCESS
The main entrance in Collins Street has 14 steps with 6 evenly spaced handrails, a landing break, then 5 more steps up to the entry doors. The Box Office is located to the right at the top of the first set of steps. The VIP Window is to the left. There are glass doors across the width of the entrance, which are kept open when a performance is on. There is an entrance foyer that leads to the Stalls foyer bar and auditorium.

Accessible Entrance
On arrival at the Regent Theatre, please see a member of our Front of House team or Security Guard out the front of the venue. They will be able to escort you via the lift which is located next to the Regent Theatre. This lift will take you to the Stalls area of the theatre. Please note there is no lift access to the Dress Circle area of the Regent Theatre. If you require access to the Box Office, please see a member of our staff out the front of the venue who will be able to assist.

AUDITORIUM
Access to the Stalls is on both the left and the right of the rear foyer. The Stalls area is raked. There is greater than usual space between rows, giving patrons a large amount of legroom. There are two central aisles and two side aisles.
The only access to the Dress Circle is via two sets of large staircases. Please note that the marble staircases date back to the theatre’s construction and are slightly worn on the edges. This makes them rather slippery and patrons should take extra care with footing in these areas. Seating in the Dress Circle area is stepped and there are no handrails.

TOILETS
There are both Male and Female toilets both upstairs and downstairs at the Regent Theatre. All toilets have steps and handrails.

ACCESSIBLE TOILETS
There is a visible sign, however, please see an usher for directions at the theatre if required.

FACILITIES FOR WHEELCHAIR USERS
For all wheelchair/accessible seating enquiries please contact the Box Office on 1300 11 10 11.

PLEASE NOTE: There is no lift access to the Dress Circle at the Regent Theatre.

FACILITIES FOR PEOPLE WITH MOBILITY IMPAIREMENTS
Patrons with difficulty negotiating steps are advised to book seating in the Stalls area, as there are several large staircases leading to the Dress Circle.

FACILITIES FOR PEOPLE WITH SIGHT IMPAIRMENTS
Seats close to the stage can be requested when booking tickets. Please book through the Box Office on 1300 11 10 11. Some shows have audio-described performances. Direct enquires to the Association for the Blind.

FACILITIES FOR PEOPLE WITH HEARING IMPAIRMENTS
There is a hearing loop within the Regent Theatre. Either headsets or a neck loops (for those with a T-switch) can be obtained from the cloak room. Please proceed to the cloak room or see a member of our Front of House team on arrival at the venue. You can contact the Regent Theatre Box Office for more information on 1300 11 10 11.

VENUE HEALTH & SAFETY INFORMATION
For the most up to date information for all veneus visit the Venue Health & Safety Information page.

CONDITIONS OF ENTRY
We look forward to welcoming you to one of our venues.  To ensure you have a safe and enjoyable experience, please be aware of the following conditions of entry. 
Click here for full details

CHILDREN RULES - MARRINER GROUP BABES-IN-ARMS POLICY

Most productions are considered to be unsuitable for children under the age of two years.  If taking your child under two years of age into the theatre, please be aware of the following concerns:

• Tripping hazards, row spacing, stairs, steep rakes and the lack of light in the auditorium during a performance can be particularly hazardous when carrying an infant within the theatre.
• Production elements such as loud music, bright lights pyrotechnic stage effects and show content can cause distress to infants.
• The potential for disturbance to other patrons by crying or restless infants.

Parents choosing to visit the theatre with children less than two years of age are asked to liaise with the theatre's front-of-house staff.

Please be considerate of other patrons in the theatre. If your infant is causing a disturbance, we ask that you temporarily remove the infant from the auditorium.

As the safety of children, parents and other patrons is of high importance, these concerns are brought to your attention for your consideration so that you and all other patrons can enjoy the show in a safe environment.

PLEASE NOTE: Patrons attending with a child under 2 years must purchase an aisle seat in the stalls as this is the safest option. It is recommended that you book through the Box Office by calling 1300 11 10 11.

Cushions: For children attending a show at the Regent Theatre, there are a limited amount of cushions available at the ushers' discretion.

AGE RESTRICTIONS
Some events have specific age restrictions. Please check this for your ticketed show.

Please note that children under the age of 15 require the accompaniment of an adult to be admitted to the theatre, to ensure suitable care is provided throughout the entire production.

PROHIBITED
Alcohol, hot drinks, cans, bottles, recording equipment can not be brought onto the premises. Hot food is not permitted in the auditorium.

NO SMOKING
The Regent Theatre is a no smoking venue.

ATM's
Closest ATM is on Swanston Street

LOST, STOLEN OR DAMAGED TICKETS
Lost, stolen or damaged tickets must be reported to Ticketmaster prior to the event day, or prior to 4pm on the event day.

SECURITY & CLOAKROOM
There is a cloakroom available to the right in the entrance foyer. Please only bring handbags and satchels that are smaller than an A4 piece of paper to the theatre. Due to security requirements, you may be asked to show the contents of your bags to theatre staff.

SEATING
The Regent Theatre is a fully seated venue.

CAST MEMBERS
The appearance of any particular cast member cannot be guaranteed in the event of illness or other unforeseen circumstances. Cast members will not be available for post show signings at this time.

PHOTOGRAPHY & RECORDING EQUIPMENT
The use of photography and recording equipment of any kind is prohibited within the auditorium. Unauthorised recordings will be confiscated and deleted.

CATERING
Snacks are available for purchase at all bars within the Regent Theatre.

PRIVATE DINING EXPERIENCES
The Regent Theatre's two private dining rooms overlooking Collins Street provide the perfect space for a pre-show dinner or cocktail reception. Please contact our Events Team if you would like to discuss booking a dinner or cocktail function on (03) 9299 9860 or by emailing [email protected].