CONTACT

Ticket Bookings and Show Information
9.00am to 5.00pm Monday to Friday
Call: 1300 11 10 11
Visit: Ticketek.com.au
Enquiry: Marriner Group Customer Service

Wheelchair and Accessibility Bookings – All Venues

Phone: 1300 11 10 11 (Monday to Friday 9am to 5pm)
Or click HERE to submit a request online

Bookings can also be made in person at:
Princess Theatre
163 Spring Street, Melbourne

Monday to Friday 10am to 5pm

PLEASE NOTE: there is no lift access at the Princess Theatre. Patrons with limited mobility are advised that seating in the Stalls (ground level) is the most accessible. The Grand Circle is not suitable for the elderly, patrons with limited mobility or patrons who suffer vertigo.

We advise patrons to speak with the Box Office directly at time of booking.

Group Bookings
9.00am to 4.00pm Monday to Thursday
Call: 03 9299 9873
Email: [email protected]

BOX OFFICE HOURS
The Princess Theatre Box Office is open Monday-Friday, 10am-5pm and 1 hour before all performances.

TYPES OF PAYMENT ACCEPTED AT BOX OFFICE
Credit Card or Eftpos preferred.

VENUE TICKET COLLECTIONS
Pre-paid tickets can be collected from the venue Box Office within the said opening hours or from 1.5 hours prior on the day of the performance. 

VIP Experience ticket holders can pick up tickets and vouchers from 1 hour pre-show on the day of the event at the VIP section of the main bar in the Stalls foyer, downstairs at the Princess Theatre.

MARRINER GROUP EXCHANGE POLICY

Ticket exchanges MAY be available for this event. Requests can be submitted via this LINK or phone 1300 11 10 11, option 3, between Monday to Friday 9am to 5pm.

Please note:

• All requests must be made no later than 7 days prior to start of the ticketed performance.
• Only 1 exchange per event will be allowed.
• A per ticket exchange fee of $8.40 applies up to a maximum of $25.20 per exchange transaction.
• All requests are subject to availability at the time of exchange and must be of equal value of the original ticket(s) purchased.
• If you wish to exchange to a higher priced ticket(s), you will be required to pay the full price of your new tickets, plus the applicable exchange fees and then a credit will be applied on your original date tickets.
• No exchanges or refunds can be provided after the deadlines listed above or after a performance date unless required by applicable law.
• Exchanges may also be available if the performance is postponed or rescheduled.

We can only assist customers who purchased their tickets via Ticketek, the authorised ticket seller for all Marriner Group venues (Regent Theatre, Comedy Theatre, Princess Theatre and Forum Melbourne) or through approved partners.

If you purchased tickets through any other channel, please contact the seller directly.

PARKING

Patrons of the Princess Theatre can avail of preferred parking rates at some nearby Wilson Parking car parks.

Please visit our Parking Page for further information.

The Princess Theatre is situated in the Melbourne CBD and is accessible by all modes of transport.

PHYSICAL ACCESS
There are several theatre entrances located on Spring Street. Glass doors are kept open prior to and during performances. There is one step up into each doorway.

Accessible Entrance
A ramp is positioned at the door two hours before performance time.

Foyer
The foyer is a tiled area. All counters in the foyer area are high. There is a slight rise into the auditorium before the tiled surface gives way to carpet. The box office is located in the foyer.

Auditorium
There are no steps from the foyer into the Stalls area of the auditorium. Seating has no central aisles. Seats fold down and forward leaving more room between rows when seats are unoccupied; some people however, may need to brace themselves against the armrest. From the last four or five rows (T-W), view of the stage, above actor’s head height, is affected by the Dress Circle overhang.

Steps up to the Dress Circle are marble, and the railing is high and thick. There are numerous steps with railing up to the Grand Circle. Keep in mind that the Grand Circle is a long way up and that seating rows are steeply tiered. There are no rails down the internal aisles and the aisles’ steps are irregular. The side aisles have rails.

TOILETS
There are eight steps, with rails, down to the female toilets in the street level Stalls foyer. Male toilets at this level have no steps. There are no steps leading to the male toilets in the Dress Circle Foyer. Female toilets on this level have two steps with no handrail. To access the Grand Circle toilets, it is necessary to go down a flight of steps and then a further five steps, all with rails.

Accessible Toilets
There is a unisex accessible toilet located between the Male and Female toilets at the Little Bourke Street end of the lower foyer. There is a clearly visible sign.

FACILITIES FOR PEOPLE WITH MOBILITY IMPAIREMENTS
It is recommended to request Stalls seating. Grand Circle not suitable for elderly/disabled or patrons who suffer Vertigo. Frames and crutches are stored in either the recesses in front and back of Stalls, or in the Front of House Manager’s office and returned at interval and conclusion of performances. Patrons are advised of storage area and all items are marked with the patron’s row and seat number.

FACILITIES FOR WHEELCHAIR USERS
For all wheelchair/accessible seating enquiries please contact the Box Office on 1300 11 10 11 (option 2).

FACILITIES FOR PEOPLE WITH SIGHT IMPAIRMENTS
Seats close to the stage can be requested when booking tickets. Please book through the Box Office on 1300 11 10 11 (option 2). Some shows have audio-described performances. Direct enquires to the Association for the Blind.

FACILITIES FOR PEOPLE WITH HEARING IMPAIRMENTS
There is a hearing loop within the Princess Theatre. Either headsets or a neck loops (for those with a T-switch) can be obtained from the cloak room. Please proceed to the cloak room or see a member of our Front of House team on arrival at the venue. You can contact the Princess Theatre Box Office for more information on 1300 11 10 11 (option 2).

VENUE HEALTH & SAFETY INFORMATION
For the most up to date information for all veneus visit the Venue Health & Safety Information page.

CONDITIONS OF ENTRY
We look forward to welcoming you to one of our venues.  To ensure you have a safe and enjoyable experience, please be aware of the following conditions of entry. 
Click here for full details

MARRINER GROUP BABES-IN-ARMS POLICY

Most productions are considered to be unsuitable for children under the age of two years. If taking your child under two years of age into the theatre, please be aware of the following concerns:

Tripping hazards, row spacing, stairs, steep rakes and the lack of light in the auditorium during a performance can be particularly hazardous when carrying an infant within the theatre.
Production elements such as loud music, bright lights pyrotechnic stage effects and show content can cause distress to infants.
The potential for disturbance to other patrons by crying or restless infants.

Parents choosing to visit the theatre with children less than two years of age are asked to liaise with the theatre's front-of-house staff on arrival at the theatre.

Please be considerate of other patrons in the theatre. If your infant is causing a disturbance, we ask that you temporarily remove the infant from the auditorium.

As the safety of children, parents and other patrons is of high importance, these concerns are brought to your attention for your consideration so that you and all other patrons can enjoy the show in a safe environment.

PLEASE NOTE: Patrons attending with a child under 2 years must purchase an aisle seat in the stalls as this is the safest option. It is recommended that you book through the Box Office by calling 1300 11 10 11.

CUSHIONS: For children attending a show at the Princess Theatre, there are a limited amount of cushions available at the ushers' discretion in the Stalls only. Patrons in the Dress Circle and Upper Circle are allowed to bring their own cushions for small children only.

AGE RESTRICTIONS
Harry Potter and the Cursed Child is not recommended for children under 10 years of age. All persons entering the theatre, regardless of age, must have a ticket. Children under 4 are not permitted in the theatre due to the length of the production and impact of some scenes. Please note that children under the age of 15 require the accompaniment of an adult to be admitted to the theatre, to ensure suitable care is provided throughout the entire production.

PROHIBITED
Alcohol, hot drinks, cans, bottles, recording equipment can not be brought onto the premises.

NO SMOKING
The Princess Theatre is a no smoking or vaping venue.

ATM’s
There are no ATM’s on the premises. Closest ATM is on the corner of Little Bourke and Exhibition Street.

LOST, STOLEN OR DAMAGED TICKETS
Lost, stolen or damaged tickets must be reported to Ticketek prior to the event day, or prior to 4pm on the event day.

TICKET PURCHASING
Please note, only tickets purchased from our official ticketing partner; Ticketek, are valid for shows at Marriner Group venues. Tickets purchased through any other sources may not be valid and you may not be admitted into the show.

SECURITY & CLOAKROOM
The Princess Theatre cloakroom is open, however space is limited. Please only bring handbags and satchels that are smaller than an A4 piece of paper to the theatre. Due to security requirements, you may be asked to show the contents of your bags to theatre staff.

SEATING
The Princess Theatre is a fully seated venue over three levels.

CAST MEMBERS
The appearance of any particular cast member cannot be guaranteed in the event of illness or other unforeseen circumstances. Cast members will not be available for post show signings at this time.

PHOTOGRAPHY & RECORDING EQUIPMENT
The use of photography and recording equipment of any kind is prohibited within the auditorium. Unauthorised recordings will be confiscated and deleted.

FOOD & BEVERAGE
Drinks and snacks are available for purchase at all bars within the Princess Theatre.

PRIVATE DINING
The Princess Theatre’s two private dining rooms provide the perfect space for a pre show dinner or cocktail reception. Please contact our Events Team if you would like to enquire about booking a dinner or cocktail function by calling (03) 9299 9860 or by emailing [email protected].